Privacy Policy

1. Introduction

Welcome to Koalalottoluck ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (Koalalottoluck.com) and any related services, sales, marketing or events (we refer to them collectively in this Privacy Policy as the "Services").

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services (such as playing lotto games or entering promotions) or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include the following: Name and Contact Data (email, phone number, address), Credentials (passwords, password hints), Payment Data, and Usage Data.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To send administrative information to you.
• To fulfill and manage your orders and prize claims.
• To post testimonials (with your consent).
• To request feedback and to contact you about your use of our Services.
• To protect our Services (e.g., for fraud monitoring and prevention).
• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
• To respond to legal requests and prevent harm.

4. Will Your Information Be Shared?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. This may include sharing with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

5. Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us plus a reasonable period for account closure processes.

7. How We Keep Your Information Safe

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. Your Privacy Rights

In some regions (like Australia), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. You may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below.

9. Contact Us

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) by email at [email protected], by phone at +61 4 0407 5437, or by post to:

Koalalottoluck
Attn: Data Protection Officer
200 Collins St, Melbourne VIC 3000, Australia